Terms of Service

By creating an account, accessing, or using Someone Is Listening ("the Service"), you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our Service.

Someone Is Listening is a platform that connects individuals seeking someone to talk to ("Voices") with trained volunteer listeners ("Listeners"). Our service provides:

• Scheduled one-on-one listening sessions
• A safe, confidential space for conversation
• Access to compassionate volunteers who provide a listening ear

• Voices: Must be at least 18 years old
• Listeners: Must be at least 21 years old and complete our screening and training process
• You must provide accurate information when creating your account
• You must have the legal capacity to enter into a binding agreement
• You must not be prohibited from using the Service under applicable laws

When using our Service, you agree NOT to:

• Harass, abuse, threaten, or intimidate other users
• Share personal identifying information without consent
• Use the Service for any illegal purpose
• Impersonate another person or entity
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Use automated systems (bots, scrapers) without permission
• Provide advice, counseling, therapy, or medical guidance
• Record, screenshot, or save conversations without explicit consent
• Solicit personal information from other users
• Use the Service for commercial purposes without authorization
• Violate any applicable laws or regulations

As a Listener, you agree to:

• Complete required training and screening processes
• Maintain confidentiality of all conversations
• Not provide therapy, counseling, advice, or medical guidance
• Honor scheduled appointments or cancel with adequate notice
• Report any safety concerns or violations to platform administrators
• Follow crisis protocols if a Voice expresses suicidal ideation or intent to harm
• Maintain appropriate boundaries with Voices
• Participate in ongoing training and supervision as required

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are owned by Someone Is Listening or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or exploit any content from the Service without our express written permission.

To the maximum extent permitted by law, Someone Is Listening and its operators, volunteers, and partners shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or goodwill
• Service interruptions or errors
• Actions or conduct of users or third parties
• Any damages arising from your use of the Service

Our total liability shall not exceed the amount you paid to use the Service (currently $0).

You agree to indemnify, defend, and hold harmless Someone Is Listening and its operators, volunteers, and partners from any claims, liabilities, damages, losses, and expenses arising from your use of the Service, violation of these Terms, or violation of any rights of another person or entity.

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including:

• Violation of these Terms of Service
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• At your request to delete your account

Upon termination, your right to use the Service will immediately cease, and we may delete your account and associated data.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.

Any disputes arising from these Terms or your use of the Service shall be resolved through:

1. Informal negotiation between the parties
2. If unresolved, binding arbitration in accordance with applicable laws
3. The prevailing party shall be entitled to recover reasonable attorney's fees

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

If you have questions about these Terms of Service, please contact us:

• Email: legal@someoneislistening.com
• Contact Form: Visit our contact page