Privacy Policy

Last updated: October 17, 2025

At Someone Is Listening, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Information You Provide

  • Account Information: Email address, password, and chosen pseudonym (display name)
  • Profile Information: User role (voice or listener), email verification status
  • Scheduling Information: Appointment times, availability slots (for listeners)
  • Communication: Messages sent through our contact form

Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent on platform
  • Device Information: Browser type, operating system, IP address
  • Cookies: Session cookies for authentication and functionality

2. How We Use Your Information

  • Provide and maintain our listening service
  • Facilitate scheduled conversations between voices and listeners
  • Send appointment confirmations and reminders via email
  • Verify your email address and secure your account
  • Improve and optimize our platform based on usage patterns
  • Respond to your questions, comments, and support requests
  • Ensure the safety and security of our users
  • Comply with legal obligations and prevent fraud

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Between Users: Your chosen pseudonym is visible to listeners/voices you connect with
  • Service Providers: Third-party services that help us operate our platform (email delivery, hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Confidentiality of Conversations

We do not record, monitor, or store the content of your conversations. Your sessions are conducted through secure video conferencing and remain completely private between you and your conversation partner.

We only store metadata such as appointment times, session duration, and whether a session was completed, cancelled, or missed.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure authentication practices, and regular security assessments.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing of your personal information
  • Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@someoneislistening.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Third-Party Services

Our platform uses the following third-party services:

  • Supabase: Authentication and database hosting
  • Vercel: Website hosting and delivery
  • Brevo (Sendinblue): Email delivery service
  • Google Meet: Video conferencing (temporary solution)

These services have their own privacy policies and we encourage you to review them.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. Volunteer listeners must be at least 21 years old. If you believe we have collected information from a minor, please contact us immediately.

10. International Users

Our services are hosted in the United States and EU. If you access our platform from outside these regions, your information may be transferred to, stored, and processed in these locations. By using our service, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

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